Welcome · Tallinn
Ants Lusti
A million whys. Why brand?
Strategist and brand builder. Service designer. Trainer, mentor and interviewer. Glad to meet you — I’m with you on this road to making the world a better place. Perhaps it will make me a little better, too.
A selection of brands: Bauhof, IIZI, Solaris, Thermory, Vaba Lava, Airobot, Sparta, Arigato, Hestia Hotels, Operail, Vabamu, Novarc, Milrem, Nortal, Inbank, Levira, Retro FM, Cinamon, Ports, Lumillio, Proact, Familia, Rumion, Cybertec, Traffest, Unimed, Lyon, Weplay, Glassense, Intuit, Aasa and many more.
…and also Küllus, Lyon, Arcwood, Extery, Hyba, Srini, Infragate, Starry, Pagarini, Weplay, Glassense, Intuit, Aasa, Lävel, Millerhawk, Traffest, Clint, Grass, Creya, Heatit, Estply, Eqqua, Nordwood, Imprest, Prebuilt, Ports, Lumillio, Proact, Familia, Rumion, Cybertec, Unimed and more. Born over a quarter of a century in collaboration with colleagues and clients.
01 — About
This crazy mixture is, in more ways than one, a good thing.
What matters most, obviously, is that I have five wonderful children: Ats, Oskar, Kaspar, Ingel Miina and Leif Erik Johann. What an inspiring crew!
I studied theatre directing at Tallinn University, diplomacy and international relations at the Estonian School of Diplomacy, marketing at Markkinointi Instituutti, and international business administration (EMBA) at the EBS Executive Education Centre.
I have been an actor at the VAT Theatre, made TV and radio programmes at ERR (Estonian Public Broadcasting) and led agencies — Inorek Marketing, Inorek & Grey, Leo Express, Kontuur Leo Burnett, Identity, Creative Union and others.
Today I create value mainly where brand building, design, creativity and marketing meet. I value meaning, collegiality and good collaboration.
At this point, a deep bow to everyone who has been my fellow traveller on this journey — on this side of the table or the other.
- Meaning
- Collegiality
- Good collaboration
- Real value
If I could afford it, I think I would rather be a painter, a portraitist. If someone could guarantee an audience — maybe I’d start a really cool band instead.
02 — Peculiar facts
Just in case, for some inexplicable reason, it ever comes up.
- i
I finished my third year of university before my second.
Guess why and how that was possible. - ii
First job after university: actor or cleaner.
Summer 1990 at the Loviisa nuclear power plant in Finland — a highly educated cleaner. - iii
I ended up on the marketing carousel entirely by chance — as a model at a photo shoot.
Ha-ha. - iv
Most famous student: probably Carmen Kass.
Acting lessons at the Sixtina model agency. - v
Host of “Miljon miksi” (A Million Whys) on ETV — and chasing whys has followed me ever since.
There must be a point to it.
03 — Roles
Twelve chairs.
01Strategist and brand builder
As a strategist, creating brand concepts is what has earned me the most recognition in the field. Wherever I go, I run into familiar brands — more than 250 new brands with above-average resonance.
The greatest recognition — one of the highest in Estonia overall — is probably Creative Agency of the Year 2008 at Golden Hammer, the international creative competition in Riga, when Identity outpaced agencies from 24 countries. Among other things, we won the Grand Prix for my brainchild, “Tallinn — European Capital of Culture 2011”. The same work won the title of “Innovation of the Year” at Estonia’s Kuldmuna (Golden Egg) competition.
02Service designer
My friendship with service design began in 2012, when international guru Richard Eisermann trained Estonia’s first service designers to completion (“completion” is an exaggeration, of course).
I look for the key to a service, or a service ecosystem, that feels intuitive and seamless from the customer’s point of view and creates its own kind of wow. Projects in the private and public sector — probably a few dozen.
03Trainer · lecturer · methodologist
Since 2016, I have been lead lecturer of “Strategic Marketing Management” in the EMBA programme at the EBS Executive Education Centre. Since 1995, I have given probably more than 100 talks on a range of topics. My colleague Madis Laas thinks I am a trainer-performer by type.
04Coach · mentor · consultant
For 30 years, football and tennis coach to my sons. A coach actually trains his powers of observation most of all — today I can “hear” Kaspar’s serve from the other end of the hall without looking.
05Co-founder
No, I am not much of a founder. More of a conceptual co-founder. I own one of the “A”s in the R.A.A.A.M. theatre collective, and the concept for Vaba Lava began to take shape in 2010 on the black sand beach of Monterrico, Guatemala — among piglets and pelicans.
06Interviewer
Basketball legend Jaak Salumets once commented on a question from a cheeky young host (me, that is) on the TV show “Miljon miksi” (A Million Whys): “Nobody has ever dared to ask me a question like that.” The question was why basketball players feel so comfortable on the bench.
Between 2001 and 2011, I exhausted my supply of questions organising and hosting countless seminars and conferences under the Creative Union banner. My main partner in this was Annika Räim.
Today I continue with the life story interview format — an in-depth interview summing up a life’s work, which gains value over time.
07Producer
A small producer’s contribution to classical music: choral projects of great composers with Veronika Portsmuth’s Choir Academy, and Ülo Krigul and Sander Mölder’s large-scale work “Ookean” (Ocean) with Risto Joost and Tallinn Sinfonia (2021). Plus theatre projects at Vaba Lava.
08Actor
I have always wanted to act in a play or a film. The first dream came true in 1990 when, after graduating from theatre studio, I was assigned together with Aarne Mägi to the recently founded VAT Theatre.
That spirited journey, driven by creative thinking under the direction of Aare Toikka, eventually came to an end. It continued with making programmes for Estonian Radio and teaching acting to models at the Sixtina model studio. Until the business world picked me up in 1992…

09Innovator
Innovation is not born of technology but of the question “why not do it differently?”. I enjoy inventing new planning and strategy models — even when it is clear they already exist somewhere. It’s simply more interesting that way.
I have been part of my fair share of founding teams. The first was in 1999, when Madis Laas invited me to develop and build a project called B2Boffer.com — Estonia’s first online trading platform.
Although we held a utility model certificate for an online auction platform and the site ranked among Estonia’s TOP 16 best-known websites, we drove it boldly, at full speed, straight into a wall. We were young and didn’t account for the fact that the market needed time to mature.
Some twenty years later, led by Priit Vimberg, we built a shopping app that brought together 300 companies and 6,000 shoppers. The business model couldn’t sustain a transaction-based revenue model. With Postimees Group, the solution got a second life.
Today, drawing on my experience, I have created a system for assessing companies’ growth potential. I see enormous potential in it. See growthpotential.com.
- Growth Potential a system for assessing companies’ growth potential — growthpotential.com
- IVA Innovation Value Added — a model for making sense of value added through innovation
- Heritage Storage the service was designed before the building — the usual order turned upside down
- La Dolce Villa a vision of a long, quality life close to nature
10Writer
I don’t dare to define myself as an author, even though I love to write. Sometimes I wonder whether being an author can be a profession at all. I mean — we are all capable of writing, yet we often hold ourselves back, because we are not authors, are we?
I write when I can’t do otherwise. My opinion pieces on brands, service design, employer branding and the generational shift in marketing have appeared in Äripäev, ERR, Postimees, Delfi and elsewhere.
A book about the arrogant nineties is in progress. The text of this site, too, was born in a moment of inspiration — written in a few hours as a self-reflection.
- Opinion pieces Äripäev, ERR, Postimees, Delfi Ärileht, Visionest — see a selection
- Book the arrogant nineties — in progress, ideas for the future
11Musician
No, I’m no musician. And yet — I have been a musician at heart and in my head for as long as I can remember. I have created a few dozen pieces — mostly dedicated to someone, or to myself.
Of my choral works, my favourite is probably “Ood jõulule” (Ode to Christmas), born in the forest while looking for a Christmas tree. It was arranged by composer Kristo Matson. It also became the title track of a Christmas album released by the mixed choir of Veronika Portsmuth’s Choir Academy.
The greatest musical recognition I have received: my old school, Kose Gymnasium, commissioned me to write a choral work for its 100th anniversary, “Kose kool — vägi ja hool” (Kose School — Strength and Care). The arrangement is by the gifted young composer Patrik Sebastian Unt.
12Filmmaker
I work as an independent filmmaker, bringing in professionals, under my own company brand Prime Time. I spring into action when an idea or an interesting commission appears on the horizon.

04 — Public engagement
At the table outside working hours, too.
- 1999Estonian Association of Advertising Agenciesfounding member
- 2008–10Ministry of Culturecommittee for funding performing arts institutions
- 2013–Kuressaare Regional Training Centreadvisory board
- 2015–Estonian Service Industry Associationboard
- 2015–Vaba Lava Foundationsupervisory board
- 2017–Tallinn University Open Academycouncil
One of my biggest battles: the right of board members to paternity leave. I didn’t win it for myself, but the law was changed. Not bad, as Mati Alaver would say.
05 — Major public projects
On board with a strategic view.
- 2010Estonian National PavilionShanghai EXPO
- 2011Tallinn 2011European Capital of Culture
- 2017EU PresidencyEstonian Presidency of the Council of the EU
- 2018Estonia 100Centenary year of the Republic
- 2022TallinnEuropean Green Capital
06 — Thought work
IVA
Innovation Value Added — value added that has been achieved through innovation.
The result of some recent thinking. I offered the concept to Enterprise Estonia — they weren’t interested. I enjoy inventing new planning and strategy models even when it is clear they already exist somewhere. It’s simply more interesting that way.
Know how to turn it into a formula? Share07 — Ideas for the future
Thoughts waiting for their moment.
We all grow old and wish ourselves a long life, often forgetting that what we really long for is a long quality life — in the company of friends, among kindred spirits, in a quality environment. So that the rock’n’roll lasts into our late days.
The frightening backdrop is care homes, where those in the last phase of life no longer have a chance to return home, because living independently is no longer possible. How can we prevent that?
My good friend, architect Kalle Rannula, once tossed out an idea, and I picked it up and let it sprout under the umbrella name La Dolce Villa, project name The Last Quarter.
I created a vision that brings together 24 (or more) homes on land close to the city, in the lap of nature. Energy-efficient, with dimming glass and other smart solutions.
If you feel you could be part of getting this idea for the future off the ground, get in touch and contribute together “with us”.
Get in touchSome are in progress, some still just a dream. If one speaks to you — let’s take it on together.
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In progress
01
A book about the arrogant nineties
The writing is in progress. It can’t be ruled out that it stays that way. But still, it’s something.
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Awaiting a stage
02
To stage something extraordinary
A fondness for theatre and a suppressed passion that has so far found its outlet in producing at Vaba Lava.
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Awaiting a canvas
03
Portrait painting
Aapo Pukk’s oil painting skills carried over into acrylics. If I could afford it, I think I’d be a portraitist.
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Awaiting listeners
04
One really cool band
If someone could guarantee an audience — maybe I’d start a really cool band instead.
08 — Thoughts in the press
I write when I can’t do otherwise.
The articles below are in Estonian. A book is in progress — about the arrogant nineties. It can’t be ruled out that it stays that way. But still, it’s something.
- ÄripäevEmployer branding must be more than a recruitment campaign
- ERRBrand strategist Ants Lusti: why do we want to punish ourselves again and again
- PostimeesZ has been elevated to brand status and its reputation ruined
- ÄripäevHow to sell your branded product beyond Estonia?
- ÄripäevWhen an employee serves a foreign god
- ÄripäevA generational shift looms in the advertising market
- VisionestDoes the name Raadio 3 mean anything to you? What about Retro FM?
- Delfi ÄrilehtMELT forum looks for Estonia’s economic future in cooperation between makers and creators
- Identity blogService design — an opinion piece
